FAQ
The banner also appears after the user has given their consent.
This is because the banner is unable to correctly generate the consent cookie on the specified domain. The solution is as follows:
- Go to Privacylab, in the domain of the specified banner.
- Go to section 4, ‘Banner configuration’.
- Click on the ‘Configure’ button.
- At the bottom of the settings that open, there is the item ‘Elmo cookie domain’. Select ‘Full domain’.
- Click on ‘Save’ and then ‘Update’ to update the banner.
Cookies appear before the user gives consent!
In this case, Elmo correctly detects cookies, but the script that sets them is not blocked in time. Let's look at the possible causes:
- The script that generates the cookie is inserted via Tag Manager: the solution is simply to set up GTM to execute or not execute tags based on user consent and load the Elmo script before GTM.
Please refer to the section ‘Simplified integration with Google Tag Manager’ for further details. - Another Wordpress plugin executes a script without the Elmo plugin: the solution is to manually block the offending script by modifying the site code and using the Wordpress plugin.
Please refer to the ‘Integration with WordPress’ section for further details. - Another script generates a script that is executed and inserts the cookie bypassing the user's consent: the solution is to manually modify the website code to block or execute the offending script based on the user's consent.
Please refer to the ‘Manual script blocking’ section for further details.